Delivery Policy

The average estimated delivery time for products is 6 to 15 business days, varying according to the recipient’s location.

We emphasize that the timeframes provided are estimates. Possible delays may occur due to force majeure, such as strikes or disruptions in logistics services.

 

Refund Policy for Delivery Delays

We offer a full refund for orders not delivered within 90 days from the date of purchase, for any reason.

These amounts are paid as compensation, and the customer does not need to return the product, even if it is delivered after the refund.

How to request a refund:

Simply contact us and request the application of the guarantee. The refund request will be reviewed within 1 business day and, if approved, the amount will be processed within 1 to 5 business days, depending on the payment method used and the customer’s bank.

 

Information on Tracking, Logistics and Data Responsibility

The tracking code is automatically sent via WhatsApp, email, and SMS within up to 5 days after purchase confirmation.

In some cases, due to shipping logistics, this period may be extended to up to 7 calendar days.

To track your order, we recommend using reliable international tracking platforms such as Order Tracker.

⚠️ Attention: Never click on links in suspicious emails asking for payment of fees to release your order. No extra fee will be charged after the purchase is completed. The amount paid on our website is final and definitive.

 

Attention When Entering Your Details

It is essential that the delivery address is filled in correctly at the time of purchase, as it cannot be changed after the order is confirmed. Errors in the information provided are the sole responsibility of the customer.

We will do our best to assist in cases of error, but we emphasize that responsibility for the information entered lies entirely with the customer.

If you identify any issue with your details right after the purchase, please contact us within 24 hours so we can try to correct it before dispatch:

 

📧 Email: support@bricks-fans.com

📱 WhatsApp: +39 351 455 2408