Return and Refund Policy

Our return policy allows a period of 7 days from the product’s delivery date for the customer to request an exchange or return. After this period, it is not possible to request a refund or exchange.

We also offer a 30-day warranty from the date the product is received for missing or damaged parts. Simply request the part through our contact email or post-sales WhatsApp and we will provide the replacement at no additional cost.

Maximum timeframe for filing complaints and refund requests related to orders: 30 days after receipt or 90 days if the product has not arrived.

To start the return process or request the shipment of missing parts, just send us a WhatsApp message at +39 351 455 2408 or an email at support@bricks-fans.com with the reason for the request and your order number.

To initiate the return process, the product must be unused and in the same condition in which it was received. It must also be in its original packaging, with sealed bags of pieces, along with photos of the products and the packaging label.

After we receive and inspect the returned product, we will send you an email notifying you of the receipt. We will then inform you whether the refund has been approved. If approved, the refund will be processed and the credit will automatically be applied to your credit card or other payment method. Refund processing, once approved, takes between 1 and 5 business days depending on the payment method and the customer’s bank.

If the refund has not yet been received, we recommend checking your bank account again and contacting your credit card provider. If necessary, contact your bank. Remember that the refund process may take up to 7 days to be completed depending on the customer’s bank.

To request replacement parts, you must send photos marking the missing items in the assembly manual, with the first shipment provided at no cost. The warranty for replacement parts is 30 days from the delivery date of the order; after this period, shipping costs will apply.

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SATISFYING FEELING! 🧘🤌

SATISFYING FEELING! 🧘🤌

It is scientifically proven that building complex Lego models is a therapeutic and fulfilling activity, promoting stress and anxiety reduction.

If you’re feeling stressed or anxious, focusing on the pieces and the building process can help you find solutions to the difficult problems you face in your daily life.

Because of that, building Lego models not only provides a sense of personal achievement and accomplishment, but also stimulates your creativity and problem-solving skills.

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Turn the item you built into a RC Car.

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