Medieval World Log Cabin (2192 pcs)

The average estimated delivery time for products is 6 to 15 business days, varying according to the recipient’s location.

We emphasize that the timeframes provided are estimates. Possible delays may occur due to force majeure, such as strikes or disruptions in logistics services.

Refund Policy for Delivery Delays

We offer a full refund for orders not delivered within 90 days from the date of purchase, for any reason.

These amounts are paid as compensation, and the customer does not need to return the product, even if it is delivered after the refund.

How to request a refund:

Simply contact us and request the application of the guarantee. The refund request will be reviewed within 1 business day and, if approved, the amount will be processed within 1 to 5 business days, depending on the payment method used and the customer’s bank.

Information on Tracking, Logistics and Data Responsibility

The tracking code is automatically sent via WhatsApp, email, and SMS within up to 5 days after purchase confirmation.

In some cases, due to shipping logistics, this period may be extended to up to 7 calendar days.

To track your order, we recommend using reliable international tracking platforms such as Order Tracker.

⚠️ Attention: Never click on links in suspicious emails asking for payment of fees to release your order. No extra fee will be charged after the purchase is completed. The amount paid on our website is final and definitive.

Attention When Entering Your Details

It is essential that the delivery address is filled in correctly at the time of purchase, as it cannot be changed after the order is confirmed. Errors in the information provided are the sole responsibility of the customer.

We will do our best to assist in cases of error, but we emphasize that responsibility for the information entered lies entirely with the customer.

If you identify any issue with your details right after the purchase, please contact us within 24 hours so we can try to correct it before dispatch:

📧 Email: support@bricks-fans.com

📱 WhatsApp: +39 351 455 2408

Our return policy allows a period of 7 days from the product’s delivery date for the customer to request an exchange or return. After this period, it is not possible to request a refund or exchange.

We also offer a 30-day warranty from the date the product is received for missing or damaged parts. Simply request the part through our contact email or post-sales WhatsApp and we will provide the replacement at no additional cost.

Maximum timeframe for filing complaints and refund requests related to orders: 30 days after receipt or 90 days if the product has not arrived.

To start the return process or request the shipment of missing parts, just send us a WhatsApp message at +39 351 455 2408 or an email at support@bricks-fans.com with the reason for the request and your order number.

To initiate the return process, the product must be unused and in the same condition in which it was received. It must also be in its original packaging, with sealed bags of pieces, along with photos of the products and the packaging label.

After we receive and inspect the returned product, we will send you an email notifying you of the receipt. We will then inform you whether the refund has been approved. If approved, the refund will be processed and the credit will automatically be applied to your credit card or other payment method. Refund processing, once approved, takes between 1 and 5 business days depending on the payment method and the customer’s bank.

If the refund has not yet been received, we recommend checking your bank account again and contacting your credit card provider. If necessary, contact your bank. Remember that the refund process may take up to 7 days to be completed depending on the customer’s bank.

To request replacement parts, you must send photos marking the missing items in the assembly manual, with the first shipment provided at no cost. The warranty for replacement parts is 30 days from the delivery date of the order; after this period, shipping costs will apply.